Guest Services Director


As JAARS responds to strategic opportunities locally and globally, we are seeking a Guest Services Director (GSD) who will be a highly visible leader at JAARS.  The GSD leads a team that is committed to making JAARS a place that is inviting for both guests and staff. The Guest Services team serves as a single point of contact for JAARS guests and interfaces with internal departments to establish consistent processes and expedite internal logistics.

The GSD is a full-time, supported position requiring a 40-hour work week on the JAARS campus in Waxhaw, NC and reports to the Vice President of Campus Facilities & Services.

Responsibilities

  • Commit to making JAARS an inviting place where guests and staff feel valued
  • Provide direct management and leadership to the following: Housing, Food Services, Event Coordinator, Library, Boutique, and Administrative Support Team
  • Oversee a customer-focused team that serves as a single point of contact for all internal logistics related to training events and individual guest needs and requests
  • Streamline processes and procedures creating a seamless, logical, and solution-oriented workflow for all internal teams and guests
  • Assess, recommend, and improve the guest retention experience and forge deeper engagement for an overall superior, efficient experience at JAARS through expert leadership and customer service focus

Requirements

  • Demonstrate a deep and growing walk with the Lord Jesus that includes your personal growth and the ability to support others in their spiritual growth
  • Embrace the vision, mission, and core values of JAARS, and help us live them effectively
  • Three to five years of multi-disciplinary leadership with the ability to forge trust, engage, delegate and empower a broad-based team of leaders
  • A leader who cultivates a customer-oriented and prompt problem-solving team and who understands the need to change approach due to unanticipated needs and priorities
  • Excellent written and verbal communication skills, one-on-one and in groups.
  • A results-oriented leader able to demonstrate achievement of goals
  • Proactive, eager to interact with and provide support to JAARS guests, while engaging and collaborating with other key internal partners
I'm Interested