Guest Experience Fellow


*Only available for Cohort Foxtrot, starting July 2022.*

DIRECT SUPERVISOR: DIRECTOR OF GUEST SERVICES

The Guest Experience Fellow will play an integral role in the department which serves those who are visiting JAARS. He or she will work closely with other staff to help provide the best experience possible for guests. Areas of service include providing quality housing, food service, events, and more. The Fellow will be encouraged to think creatively about possible new processes, and to think strategically about streamlining and strengthening existing processes.

Job Responsibilities

  • Review functional processes (Housing, Food Service, Events and Service Desk) to look for process improvement opportunities as well as skills
  • Look for ways to develop and train multi-functional staff for full resource utilization
  • Develop processes where ambiguity exists
  • Internal needs assessment to determine how Guest Services can best partner with internal departments
  • Understand methods and programs that have been used in past years
  • Collaborate well with staff in Guest Services and other departments to accomplish these goals
  • Projects and other job-related duties as assigned by your manager

Job Requirements

  • A deep and growing walk with the Lord Jesus that includes your personal spiritual growth and the ability to support others in their spiritual growth
  • Embraces the vision, mission, and core values of JAARS
  • Strong communication skills
  • Attention to detail
  • Ability to collaborate effectively with various areas
  • Strategic thinker
  • Associates or Bachelor’s degree or equivalent experience
  • Experience in training and development a plus

Fellows Program Requirements

  • Value global ministry
  • At least 18 years old
  • Learner attitude
  • Collaborative

Preferred

  • Working experience with Google suite (Drive, Docs, Sheets, Forms, etc.) and Microsoft Office
  • Majors include Hospitality Management, Business Management
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