Business Analyst – Salesforce


Business AnalystAs JAARS responds to strategic opportunities locally and globally, we are seeking a Business Analyst to be a team leader supporting the JAARS Customer Relationships Management, and Human Resources environments. You will establish and maintain a close relationship with our business staff, designing and improving business processes, leveraging system functionality for greater effectiveness, coaching and training end-users, and overall operations.

The Technology Business Analyst is a member of the Technology & Business Solutions department. This is a full-time position requiring 40 hours per week.

Responsibilities

  • Serve as point of contact for developing and prioritizing incidents, change requests, system alterations, and customization
  • Lead on projects and direct the work of the Application Administrator and serve as their backup
  • Leverage system functionality and capabilities to meet JAARS needs
  • Analyze system interfaces and processes increasing the effectiveness of the system
  • Perform ongoing process improvement
  • Recommend best practices and opportunities for automation
  • Develop requirements for system integrations and enhancements
  • Document system configurations, data models, and core processes
  • Develop and maintain workflows, functions, configurations, reports, and dashboards
  • Assist in establishing and modifying IT policies, ensuring compliance and best practices
  • Participate in the coaching and training of users in system functionality
  • Perform other responsibilities as assigned
  • Demonstrate a deep and growing walk with the Lord Jesus that includes your personal growth and the ability to support others in their spiritual growth
  • Embrace the vision, mission, and core values of JAARS, and help us live them effectively

Aptitudes and Gifting

  • Servant heart attitude
  • Interact positively and collaborate as a member or leader of a team
  • Excellent organizational and interpersonal skills
  • Ability to independently develop approaches to complex systems, process redesign, and analyze problems
  • Strong bias toward completing tasks and achieving goals
  • Well organized and detail oriented
  • Self-starter, able to work independently and capable of managing multiple responsibilities

Experience, Training, and Education

Required

  • Salesforce experience and demonstrated expertise and relevant experience in CRM, HR, ERP, and related applications
  • Minimum of two years in business analysis or related role
  • Bachelor’s degree in IT or related experience

Preferred

  • Salesforce Certification is highly desired
  • MBA and/or relevant graduate degree desirable

To Apply

JAARS Employee e-Application

OR

JAARS Employee Application-Print

Submit your resume and the completed application to HR_Director@jaars.org.